Privacy Policy

1. Information We Collect

When you use our services, we may collect the following information:

2. How We Use Your Information

We may use your information to:

• Process and manage your vehicle booking
• Verify your identity and required documents
• Contact you regarding your booking
• Provide customer support
• Communicate booking confirmations or updates
• Improve our services and website
• Prevent fraud or misuse of our vehicles and services
• Comply with applicable legal requirements

We may also contact you through phone calls, WhatsApp, SMS, or email regarding your booking or service-related updates.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared when necessary with:

• Our authorized team members and service providers
• Payment service providers
• Government authorities or law enforcement agencies when legally required
• Other parties necessary to protect our legal rights, safety, or property

4. Document and Identity Verification

For vehicle rentals, customers may be required to provide valid identification and a valid driving licence.

These documents are collected solely for verification, security, legal compliance, and rental-related purposes.

Customers are responsible for providing accurate and valid information and documents.

5. Payment Information & No Refund Policy

Payments for rentals may be processed through approved payment methods or third-party payment providers.

We do not intentionally store sensitive banking or card information unless required by the applicable payment process.

Customers are advised to ensure that payments are made only through authorized channels provided by Dehradun Rental Tours.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve your browsing experience. Cookies may help us:

• Understand website usage
• Remember user preferences
• Improve website performance
• Maintain website functionality

You can disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online platform or electronic storage system can guarantee complete security. By using our website and services, you acknowledge that information transmitted online may involve certain security risks.

8. Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp, Google Maps, Instagram, Facebook, or other external services.

We are not responsible for the privacy practices, content, or policies of these third-party websites or platforms. We recommend reviewing their respective privacy policies before providing personal information.

9. Your Responsibilities

You are responsible for ensuring that the information you provide to us is accurate and up to date.

You must not provide false identification, invalid documents, or information belonging to another person without authorization.

10. Changes to This Privacy Policy

Dehradun Rental Tours may update this Privacy Policy from time to time. Any updates will be published on this page. We encourage users to review this page periodically to stay informed about how we handle information.